I have created this Resume Website in a creative effort to help myself with my Job Search. I have been Unemployed since January 31st, 2010. I was Laid Off, and with Dislocated Workers assistance, I will be getting training/schooling at Normandale Community College for the Hotel & Hospitality Management certificate program. In the meantime, here is my Resume!!

CHERYL HEILMAN

5031 Woodridge RD

Mound, MN 55364

(952) 457-3866 (C#)

Cheryl0330@aol.com

OBJECTIVE: To use my 10+ years of Customer Service & Travel Industry experience to obtain a related position.

SUMMARY STATEMENT: Ability to combine Customer Service, Technical, and Travel Industry skills to help accomplish many objectives. Most recently served as a Help Desk Representative for NWA website, fielding calls & e-mails from NWA customers. Degreed individual. Extensive experience in the Travel and Hospitality Industries.

WORK EXPERIENCE:

CUSTOMER SERVICE/HELP DESK: ACS (Affiliated Computer Services, Eden Prairie, MN) 2007 - 2010

  • Assisted NWA customers in navigating the NWA website
  • Provided NWA website technical support
  • Updated reservations; assigned airplane seats; explained website navigational tasks in an easy to understand format
  • Resolved issues and answered questions by both telephone and e-mail
  • Served over 60+ customers per day
  • Exceeded customers expectations to help assure customer satisfaction

TRAVEL AGENT: CWT (Carlson Wagonlit Travel, Mendota Heights, MN) 2003 - 2007

  • Booked travel reservations for Corporate Business travelers for many different companies
  • Assisted clients in choosing airline, hotel, and also car rentals
  • Billed payment for services rendered, to either Clients Corporate or Personal credit card
  • Operated in Apollo, Sabre, and WorldSpan GDS

FRONT DESK AGENT/NIGHT AUDITOR: (AmericInn Hotel, Chanhassen, MN) 2003

  • Provided Hotel Front Desk and Night Auditor duties
  • Check guests in/out
  • Clean lobby
  • Do hotel laundry
  • Set up Continental Breakfast
  • Suggest local leisure activities and places to eat
  • Performed Night Audit and balanced customers portfolios

EDUCATION AND SKILLS:

  • B.A. in Christian Education, Minor in Early Childhood Education (North Central Bible College, Mpls, MN) - Graduated in 1991
  • Travel Certificate, in the Travel Industry (The Travel Academy, Bloomington, MN) - Completed in 2002
  • Computer skills include, but are not limited to, MS Word, Excel, Power Point, Office, and Outlook
  • Strong Working Knowledge of ASL (Amercan Sign Language)

VOLUNTEER/CIVIC EXPERIENCE:

  • Animal Humane Society, Golden Valley, MN - March 2010
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